In Tenerife South Airport – Reina Sofia, our driver will be waiting for our customers at Office No.6 in the arrivals hall of the airport. To help customers identify their driver, s/he will be holding a sign with the customer’s name on it. The driver will arrive approx. 15 – 20 minutes after the official landing time to give customers enough time to collect their luggage and make their way to the arrivals hall.
Early flights: Arrangements will be made for early arrivals when possible.
Delayed flights: If flights are delayed, our driver will wait for our customers for no extra charge. However, we do ask that customers try to inform Tenerife Airport Transfers as soon as they know about any delays. If the customer cannot be located within 60 minutes after the official landing time, and if until this time no telephone contact has been made to El Mar Services by calling the telephone numbers indicated in the booking confirmation, the customer loses their right to the booked service, reimbursement of transfer fees, reimbursement of any additional costs incurred, compensation, etc. When there are doubts as to whether the customer contacted El Mar Services, the records of El Mar Services’ telephone provider will be sufficient proof. If the customer has any difficulties locating the driver, Tenerife Airport Transfers must be called immediately using the telephone numbers indicated on the booking confirmation. If the customer fails to call Tenerife Airport Transfers and, for example, makes their own transfer arrangements without the authorisation of Tenerife Airport Transfers, s/he loses their right to reimbursement of the booked service, reimbursement of transfer fees, reimbursement of any additional costs incurred, compensation, etc. In doubt of the customer having called Tenerife Airport Transfers or El Mar Services having tried to contact the customer, the records of Tenerife Airport Transfers’ telephone provider shall be sufficient proof.