BOOKING CONDITIONS
PLEASE READ CAREFULLY
The following terms and conditions apply to passengers booking with GRUPO EL MAR SERVICES whose registered address is:
Avda. Juan Carlos I Loc. s/nº
38687
Playa San Juan
Guía de isora
Tenerife
GRUPO EL MAR SERVICES is a Spanish registered company and is therefore subject to Spanish law and those of the E.E.C. where applicable.
Payment is required at the time of booking. GRUPO EL MAR SERVICES will then produce written confirmation of the details regarding the booking, either by email or fax. This confirmation acts as your ticket and must be presented to the GRUPO EL MAR SERVICES representative for both the outward and return journey.
Such payment is strictly non-refundable except in circumstances where GRUPO EL MAR SERVICES, due to causes beyond its control, cancels or, at its absolute discretion, agrees to cancel the booking.
Where a booking is made by telephone, the booking is subject to, and the client accepts, GRUPO EL MAR SERVICES booking terms and conditions. These are available on our website or on request by email, fax or by phone.
Where two or more people are included on the same booking, the person purchasing the booking shall be deemed to have done so on the basis that he/she acts as an agent for both or all members of the party and accepts these booking conditions on behalf of each member of the party.
Where GRUPO EL MAR SERVICES accepts bookings for travel on services provided by operators other than GRUPO EL MAR SERVICES we do so as agents for the operator concerned whose own conditions of carriage will apply and our liability will be confined to travel on our own services.
In the case of missed flights or flight delays forcing you to miss your transfer, GRUPO EL MAR SERVICES will require you to fill in a declaration for your travel insurance for the cost of your new transfer. The extra charge can and may be waived at the absolute discretion of GRUPO EL MAR SERVICES.
The destination and pickup addresses on your ticket are the address to which you will be delivered and picked up. Should you wish to change these or any other details, this must be done in writing by phone, email or fax directly with GRUPO EL MAR SERVICES Service Centre at least 2 days prior to the date of travel.
Any modifications to a booking will be subject to an administration charge of € 10.
Customers are entitled to cancel the ticket by recorded delivery letter, email or fax. The booking will deemed to be cancelled on the date that GRUPO EL MAR SERVICES receives the letter, fax or email at our El Mar office in Adeje. Cancellations must be made at least 30 days before the time of travel.
In the event of a cancellation by the Customer, GRUPO EL MAR SERVICES may at its absolute discretion, refund the money subject to a deduction of 10,00 € per passenger administrative charge.
Upon cancellation the Customer will be given a cancellation code. This code must be quoted on any future correspondence with GRUPO EL MAR SERVICES.
Customers are entitled to TWO ITEMS OF LUGGAGE ONLY: ONE SUITCASE and ONE HAND LUGGAGE. EXCESS LUGGAGE MUST BE DECLARED at the time of booking we MUST be informed of items such as sports equipment (golf clubs, bikes, ski’s windsurfers etc) and electric wheelchairs. We will be as sympathetic as is reasonably possible, but occasionally, extra charges may be made at our absolute discretion.
Luggage MUST be clearly labelled with the owners name and destination address. In the event of undeclared excess luggage, GRUPO EL MAR SERVICES reserve the right to charge an excess baggage allowance (which must be paid for prior to transportation) or to refuse transport of the excess items. GRUPO EL MAR SERVICES reserves the right (and delegates to its drivers and appointed agents the right) to refuse to carry any person who is thought to be under the influence of alcohol or illegal drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passenger(s).
Passengers are not allowed to consume alcohol on any of our vehicles. Smoking is not permitted in GRUPO EL MAR SERVICES vehicles, except where express permission has been given by the driver.
GRUPO EL MAR SERVICES will use every reasonable means to ensure that the vehicle(s) arrives on time to begin the period of hire and that it reaches its destination on time. GRUPO EL MAR SERVICES will not incur any liability whatsoever in the event of any delay due to causes beyond its control.
Vehicles are fully insured for passenger and third party claims, as required under local law. However, whilst every care is always taken, customers' property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Customers are therefore advised to check their own travel insurance.THIS IS YOUR RESPONSIBILITY. GRUPO EL MAR SERVICES will endeavour to carry the passenger(s) with the minimum discomfort and inconvenience to his/her destination shown on the confirmation document providing that this is a Tourist Board registered hotel, apartment or other facility with full address. However circumstances beyond our control may prevent the achievement of this responsibility.
The following are examples of circumstances which are not within our control:
- accidents causing delays to the vehicle
- exceptional or severe weather conditions
- compliance with requests of the police
- deaths and accidents on the road
- vandalism and terrorism
- unforeseen traffic delays
- industrial action by third parties
- problems caused by other customers
- other circumstances affecting passenger safety
- road closures due to local fiestas or other events
- properties that are not accessible to type of service booked
GRUPO EL MAR SERVICES is not able to carry passenger(s) to any other destinations, other than Tourist Board registered properties or facilities, unless it has been specifically agreed, in writing, with the company at the time of booking.
If GRUPO EL MAR SERVICES were to fail for any reason within our control to deliver its passengers to their confirmed destination, GRUPO EL MAR SERVICES will provide suitable transport such as another coach, private car, taxi etc. Any reimbursement made by GRUPO EL MAR SERVICES for the costs of an alternative means of transport incurred by the passenger to get to their ticketed destination shall be no more than the cost of getting to that destination by taxi.
GRUPO EL MAR SERVICES shall only be liable for any reasonable and foreseeable consequential losses arising directly out of a breach in contract. In such cases our liability shall be limited to 5OO € per booking.
GRUPO EL MAR SERVICES reserves the right at any time to assign any part of this Agreement (or all of it) to any associated or subsidiary company or to any third party.
It is the customer's obligation to report any difficulties with the services that we provide in the shortest practicable time in order for us to be given a fair opportunity to rectify any problems in the shortest possible time.
It is the customers obligation to do all in his/her power to mitigate any loss.
These Conditions of Carriage and any carriage which we agree to provide you with (in respect of yourself and/or your Baggage) shall be governed by the laws of Spain, and any dispute between you and GRUPO EL MAR SERVICES concerning or arising out of such carriage in any way whatsoever, shall be subject to the non-exclusive jurisdiction of the Courts of Arona (Tenerife).