Frequently Asked Questions
Please read these frequently asked questions before you book
How to book on-line?
Making a booking is simple - Go straight to Quick Quote or destinations to check the price for your chosen resort and complete the short booking process requesting the necessary information to allow us to confirm your transfer arrangements. (Please note the quick quote will ask you for an arrival date as prices may vary depending on the season you are traveling and the credit card details. We accept only VISA or MASTERCARD.)Once the booking is confirmed an Email confirmation will be dispatched to you immediately detailing all information of the booking together with arrival instructions, our local office telephone and 24 hour emergency numbers and our office hours overseas. Please ensure this is taken when travelling.
What happens when I make a reservation?
Once you complete your booking the details are automatically entered into our reservations system and an email is instantly dispatched to you.
Please note: It may take up to 48 hours for a booking to be registered as 'paid'.What does the price include?
A one way price will include a single journey from your arrival airport/ferry port to your accommodation. A return booking includes both the arrival and departure from airport/ferry port to your accommodation upon arrival and from your accommodation to airport/ferry port on departure.Do infants count?
Infants and children do count as one person as they take up a seat belt place. Laws relating to child seats for infants and children can differ to your home country. We strongly recommend parents take their own child seats to ensure adequate safety and to comply with local legislation. As with car rental it is the parents responsibility to fit the seat. We do not always have the facility to provide infant or child seats in our vehicles.How do I collect my transfer upon arrival?
Collection instructions will appear on your booking confirmation which is automatically generated and is emailed to you instantly. If for any reason you cannot find our representative upon arrival then please call the emergency telephone number listed on your booking confirmation and our representative will be happy to assist you. Please be aware that our shuttle services run to a schedule. Maximum wait time is normally 30 minutes.And on departure?
El Mar Services recommend that you arrive at the airport a minimum of 90 minutes before departure time. El Mar Services accept no responsibility for missed flights due to clients not booking the bus with sufficient time to spare. In the event of any flight changes El Mar Services insist that you call our office before 13.00hrs of the day before departure to advise us.
We strongly reccommend allowing up to 3 hours transfer time to Tenerife South airport, and 4 hours transfer time for Tenerife North airport to ensure you arrive in ample time.What happens if my outbound flight is delayed?
Our driver will be notified of your new arrival time. Every effort will be made for the driver to be waiting for you as you arrive. However, if several flights are delayed there may be occasions where the driver has to leave the airport to transfer other clients. The driver will return to collect you as soon as possible. Please call our emergency telephone number and you will be notified of the drivers time of arrival at the airport.What happens if my outbound flight is cancelled?
If your outbound flight has been cancelled please call our emergency telephone number which you will find on your booking confirmation. By advising us of the flight cancellation and any other new details of your arrival we will be able to reschedule your transfer. Please note extra costs may apply if there is more than an 8 hour delay from your original time of arrival.What if I am travelling with a wheelchair?
Please complete the relevant box on your booking form so that we are aware that you are bringing a wheelchair and can ensure that we can provide the appropriate vehicle.How much luggage can I take?
We allow for one suitcase and one piece of hand luggage per client. If you are travelling with excess luggage or wheelchairs, golf clubs, surf boards etc it is imperative that you include these on your booking form. Failure to do so will result in extra charges being incurred upon arrival.Do I need to tip the driver?
The price paid does not include a tip. As is standard across the globe these days if you feel your driver has been friendly and courteous then a small tip is the norm.What happens if my holiday details change prior to departure?
If your details change prior to departure simply contact us on + 34 922 78 14 15